Frequently Asked Questions

Flowdock is an AI-powered back-office automation platform designed for small and medium-sized businesses. It helps you manage expenses, invoices, contracts, subscriptions, and vendor relationships - all in one place with intelligent automation.

Flowdock is built for SMBs, startups, and growing companies that want to streamline their financial operations without hiring a large back-office team. It's ideal for founders, finance managers, and operations teams.

Our AI assistant automatically categorizes transactions, extracts data from invoices and receipts, detects anomalies, and provides insights about your spending patterns. It learns from your corrections to become more accurate over time.

Sign up for a free 7-day trial - no credit card required. Connect your bank accounts and email, and Flowdock will automatically start organizing your financial data. The setup takes less than 10 minutes.

Yes, you can import data from spreadsheets, accounting software, and other financial tools. We support CSV imports and have integrations with popular platforms.

No technical knowledge is required. Flowdock is designed to be intuitive and user-friendly. Our AI handles the complex parts, so you can focus on running your business.

Yes. We use bank-grade security with AES-256 encryption for data at rest and TLS 1.3 for data in transit. All data is stored in EU data centers (Frankfurt, Germany) and we are fully GDPR compliant.

No. Our bank connections are strictly read-only through PSD2-compliant APIs. We can only view your transaction data - we can never initiate payments, transfers, or modify your accounts in any way.

Absolutely not. We never see or store your bank login credentials - you authenticate directly with your bank. Our connection only allows us to read transaction history, nothing more. We cannot make payments, transfers, or any changes to your accounts. Your banking credentials stay exclusively with your bank.

All data is stored exclusively in the European Union, in our Frankfurt, Germany data center. Your data never leaves the EU, ensuring compliance with GDPR and EU data residency requirements.

Yes. You have full control over your data. You can export all your data at any time in standard formats, and you can request complete deletion of your account and all associated data.

We support thousands of banks across Europe through our PSD2-compliant banking partners. Most major banks in the EU are supported. You can check if your bank is available during signup.

During setup, select your bank and authenticate directly with your bank using their secure login. We never see or store your banking credentials - authentication is handled entirely by your bank.

Bank connections may occasionally need to be re-authenticated due to security protocols. You'll receive a notification when this happens, and reconnecting takes just a few clicks.

Yes, we offer a 7-day free trial with full access to all features. No credit card is required to start your trial.

After your trial, you can choose a plan that fits your needs. If you don't subscribe, your account will be downgraded but your data will be preserved for 30 days in case you decide to continue.

Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle. There are no long-term contracts or cancellation fees.

Yes, you can invite team members and set role-based permissions to control what each person can view and do. This is available on our team and business plans.

We're building integrations with popular accounting platforms. Currently, you can export your data in formats compatible with most accounting software.

Yes, connecting your email allows Flowdock to automatically capture invoices, receipts, and contracts from your inbox. We only process financial documents - your other emails remain private.